How can we help you?

Send us a query about any product, service or order, or browse the answers to common questions below.

Send us a query

Ask about a product, a service booking, your order or warranty. We usually reply within a few hours.

How long does delivery take?

Inside Dhaka we deliver within 24–48 hours. Outside Dhaka delivery takes 3–5 working days through our courier partners.

Can I pick up my order from the store?

Yes. Choose Store Pickup at checkout. We will call you when your order is ready, usually within a few hours.

How can I track my order?

Use the Track Order page with your order number, or open My Account → Orders if you are logged in.

What payment methods do you accept?

We accept cash on delivery, bKash, Nagad and cards. You can also pay at the counter for store pickup.

Do you offer EMI?

Yes, EMI is available on selected products through partner banks. Details are shown on the product page and at checkout.

How do I book a service?

Open the service you need, pick a date and time slot, and confirm. We will call to verify the appointment.

Can you come to my home or office?

Many services offer on-site visits. The available modes (in-store or on-site) are shown on each service.

How do I claim warranty?

Bring the product and your invoice to our outlet, or contact support. Warranty length is shown on the product page.

What if I received a defective item?

Report it within 3 days of delivery with the invoice and packaging and we will replace or refund it after inspection.