How can we help you?

Send us a query about any product, service or order, or browse the answers to common questions below.

Send us a query

Ask about a product, a service booking, your order or warranty. We usually reply within a few hours.

How long does delivery take?

Inside Dhaka we deliver within 24–48 hours. Outside Dhaka delivery takes 3–5 working days through our courier partners.

Can I pick up my order from the store?

Yes. Choose Store Pickup at checkout. We will call you when your order is ready, usually within a few hours.

How can I track my order?

Use the Track Order page with your order number, or open My Account → Orders if you are logged in.

Which payment methods do you accept?

Cash on Delivery, bKash, Nagad, and Visa / Mastercard / Amex cards. EMI is available on selected cards for orders above ৳10,000.

Do I have to pay in advance for a service?

No. For most services you pay after the work is done. Some large jobs may need a small booking deposit, which we will tell you before confirming.

How do I book a service?

Open the service, choose a date and time slot, and add it to your cart or press Book Now. We will call to confirm the booking.

Can I reschedule or cancel a booking?

Yes. Go to My Account → Bookings to cancel, or contact us through the Queries page at least 3 hours before your slot to reschedule.

Do your technicians come to my home?

Services marked On-site are done at your home or office. In-store services are done at our service center, and Remote services are done online.

Are all products genuine with official warranty?

Yes. Every product is brand-new and comes with the official brand or distributor warranty shown on the product page.

What is your return policy?

If a product has a manufacturing defect, you can request a replacement within 7 days of delivery with the original box and accessories.